Refund Policy

1. Scope

This Refund Policy applies to paid monthly subscriptions for Practitioner ($12/month) and Studio ($28/month) plans offered by Fitoufiltering. The free Observer plan does not involve charges.

2. 14-Day Money-Back Guarantee

First-time paid subscribers may request a full refund within 14 calendar days of the initial payment if the service does not meet their needs. This applies to the first billing cycle only, not renewals.

3. Eligibility

Refund requests must be submitted by email to hello@fitoufiltering.world within the 14-day window. Studio accounts that have exported bulk client data may not qualify. One refund per customer within any 12-month period.

4. Non-Refundable Charges

• Subscription renewals after the first billing cycle
• Partial-month usage after the 14-day window
• Accounts terminated for Terms of Use violations
• In-person studio session fees booked separately

5. Cancellation

You may cancel a paid subscription at any time through account settings or by contacting support. Cancellation stops future billing. Access continues through the end of the current billing period unless a refund is approved under Section 2.

6. Refund Processing

Approved refunds are issued to the original payment method within 10 business days. Depending on your bank, funds may take an additional 5 to 10 business days to appear. Email confirmation is sent when the refund is initiated.

7. Billing Disputes

If you believe you were charged in error, contact us before initiating a chargeback. We will review the issue within 5 business days and work toward a fair resolution.

8. Contact

Fitoufiltering
120 W Golf Rd #216, Schaumburg, IL 60195, United States
Email: hello@fitoufiltering.world
Phone: (940) 389-9284